Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

Bedenktijd (Cooling-off period) The period during which the consumer can exercise their right of withdrawal

Consumer The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur

Day Calendar day

Duration transaction A distance contract relating to a series of products and/or services, where the delivery and/or acceptance obligation is spread over time

Durable data carrier Any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information

Right of withdrawal The possibility for the consumer to withdraw from the distance contract within the cooling-off period

Entrepreneur The natural or legal person who offers products and/or services remotely to consumers

Distance contract A contract concluded in the context of a system organized by the entrepreneur for the remote sale of products and/or services, where up to and including the conclusion of the contract, only one or more techniques for distance communication are used

Technique for distance communication Means that can be used to conclude a contract without the consumer and entrepreneur being present in the same location at the same time

General Terms and Conditions These General Terms and Conditions of the entrepreneur

Article 2 – Identity of the entrepreneur

Company name: Zazal

Street: Maria Straterstraat

Postal code: 6364ME

City: Kerkrade

Email: infozazall@gmail.com

Chamber of Commerce number: 95358722

VAT identification number: NL005147610B44

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and every distance contract and order between the entrepreneur and consumer. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the contract is concluded that the general terms and conditions can be viewed at the entrepreneur and will be sent free of charge on request. If the distance contract is concluded electronically, the text of these general terms and conditions can be made available electronically to the consumer in a way that allows the consumer to store them on a durable data carrier. If this is not reasonably possible, it will be indicated where the terms and conditions can be viewed electronically and that they will be sent free of charge on request. If in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly, and the consumer can always rely on the provision most favorable to them in case of conflicting terms. If any provision of these terms and conditions is wholly or partially void or annulled at any time, the contract and these terms and conditions remain in force for the remainder, and the relevant provision will be replaced by a provision that closely approximates the original intent. Situations not covered by these terms and conditions are assessed according to the spirit of these terms. Ambiguities in the interpretation or content of one or more provisions shall be interpreted according to the spirit of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer. The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. Images used are a truthful representation of the offered products and/or services. Obvious errors in the offer do not bind the entrepreneur. All images, specifications, and data in the offer are indicative and cannot lead to compensation or termination of the contract. Product images are a true representation of the products. The entrepreneur cannot guarantee that displayed colors exactly match the real colors. Each offer contains sufficient information to make clear to the consumer what rights and obligations are associated with acceptance of the offer, including: price including taxes, shipping costs, how the contract will be concluded, whether the right of withdrawal applies, method of payment and delivery, validity period of the offer, communication costs if different from standard rates, how the contract is archived, how the consumer can review and correct provided data, available languages, applicable codes of conduct, and the minimum duration of the contract in case of a duration transaction. Optional: available sizes, colors, and types of materials.

Article 5 – The Contract

The contract is concluded, subject to paragraph 4, at the moment of acceptance by the consumer and compliance with the stated conditions. If the consumer accepts the offer electronically, the entrepreneur immediately confirms receipt electronically. Until confirmation is received, the consumer can cancel the contract. The entrepreneur takes appropriate technical and organizational measures to secure electronic data transmission and provides a secure web environment. The entrepreneur may verify if the consumer can meet their payment obligations and may refuse or condition orders if there are valid reasons. The entrepreneur provides the consumer with information about the business address for complaints, terms for exercising withdrawal, guarantees, and other relevant contractual information. All contracts are subject to sufficient product availability.

Article 6 – Right of withdrawal

For product purchases, the consumer may withdraw from the contract within 14 days without giving reasons. The period begins the day after receipt of the product. During this period, the consumer must handle the product and packaging carefully. If the consumer exercises their right of withdrawal, they must return the product in its original condition and packaging, with all accessories, following the entrepreneur’s instructions. Notification of withdrawal must be made within 14 days of receipt. The consumer must provide proof of timely return. If the consumer fails to notify or return the product within the time limits, the purchase is final.

Article 7 – Costs of withdrawal

If the consumer exercises the right of withdrawal, return costs are borne by the consumer. Paid amounts will be refunded within 14 days after withdrawal, provided the product is returned or proof of return is provided.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur may exclude the right of withdrawal for certain products or services if clearly stated in the offer. This applies to products made to consumer specifications, personal products, products that cannot be returned, perishable items, financial market-dependent prices, newspapers, sealed audio/video/software, and hygienic items once opened. For services, this includes reservations, transportation, dining, leisure, betting, and lotteries.

Article 9 – Price

Prices in the offer are fixed for the stated validity period, except for VAT changes or financial market fluctuations explicitly indicated. Price increases within 3 months of the contract are only allowed due to legal regulations. Prices include VAT. Typographical errors do not bind the entrepreneur.

Article 10 – Conformity and Guarantee

Products and services comply with the contract, offer specifications, reasonable quality standards, and legal requirements. Guarantees from the entrepreneur, manufacturer, or importer do not affect statutory consumer rights. Complaints must be reported within 14 days. Guarantees do not apply if products are modified, misused, or improperly handled.

Article 11 – Delivery and Execution

The entrepreneur takes care in processing orders. Delivery occurs at the consumer-provided address within 30 days unless otherwise agreed. In case of delay or partial fulfillment, the consumer may cancel the order and claim a refund. Risks remain with the entrepreneur until delivery.

Article 12 – Duration Transactions: Duration, Termination, and Extension

Consumers can terminate agreements for indefinite or fixed periods with a maximum one-month notice, with some exceptions for subscriptions or trial periods. Agreements over a year can be terminated after one year with one month’s notice.

Article 13 – Payment

Payments are due within 7 days of the cooling-off period start unless agreed otherwise. Consumers must promptly report incorrect payment details. In case of default, reasonable costs may be charged.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days of noticing defects. Entrepreneurs respond within 14 days. Valid complaints may result in replacement or repair at no cost.

Article 15 – Disputes

Contracts are governed by Dutch law, even if the consumer resides abroad.